Network & Security Engineer

Reports to: Back Office Manager

 

Job Summary
Ensure the provision of optimal user support on all IT network infrastructure
Assist in implementing defined work programmes and plans in the area of IT security.

ROLES AND RESPONSIBILITIES

  • Assist in performing risk assessments and security scans on CUSTOMER’s information systems.
  • Notify appropriate user groups on vulnerabilities within their systems and recommend options for resolving or mitigating the vulnerabilities.
  • Assist in analyzing system logs generated by UNIX, Windows, mainframe systems and databases, with respect to security integrity.
  • Identify and investigate anomalous log entries and possible implications on security, integrity and performance of CUSTOMER’s IT infrastructure.
  • Escalate recommendations to the Manager, IT Architecture and Security.
  • Prepare periodic security/risk assessment report and circulate to all relevant stakeholders. Liaise with relevant unit/ team/function in carrying out all relevant activities.
  • Attend team/divisional/departmental meetings as required.
  • Assist in providing technical support to end users of CUSTOMER’s IT network infrastructure organisation-wide.
  • Assist in ensuring the prompt resolution of escalated faults and requests from the call centre and helpdesk. Act as second level of support for escalated issues.
  • Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved.
  • Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored.
  • Assist in setting up and executing technical test plans for device modification, new deployment and upgrades.
  • Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers, cabling, etc) related issues and requests down to the last line of support before escalating to third-party vendors.
  • Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance schedule).
  • Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager, Network Infrastructure Support.
  • Liaise with the help desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements.
  • Liaise with relevant unit/ team/function in carrying out all relevant activities.
  • Attend team/divisional/departmental meetings as required.
  • Provide guidance and manage the performance of subordinates (where applicable).
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Network Infrastructure Support.
  • Perform any other duties as assigned by the Manager, Network Infrastructure Support.

EDUCATION AND EXPERIENCE
First degree or equivalent in a relevant discipline.
Minimum of two (2) years relevant work experience.

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HOW TO APPLY
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