Reports to: Back Office Manager & Country FS Lead
Grade Level: TBD
• Assist in the resolution of first level IT related hardware, and network issues organization-wide.
• Assist in providing general first level technical support end user organisation-wide.
• Assist in resolving issues and attending to service requests in line with agreed SLAs.
• Interact and consult with internal and external customers to manage customer satisfaction.
• Assist in developing and maintaining an accurate database of historical information about previous user issues.
• Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the BO and FS Lead.
• Perform other duties as assigned by the BO and FS Lead.
• First degree or equivalent in a relevant discipline.
• Minimum of two (2) years relevant work experience.