October 12, 2021

Since the Covid-19 pandemic outbreak, small and medium enterprises (SMEs) across the globe have continued to be ravaged especially because of guidelines like lockdowns that are intended to curtail the spread of the virus. Due to reduced/restricted movements, economic activities around the world have stalled and therefore many SMEs have had to significantly scale down operations or close shop altogether. Business owners world over have been challenged to learn how to continue business operations beyond the brick and mortar settings with the most common approach being to shift to virtual business operations by using new digital tools to keep in touch with their employees and connect with new customers.


Nevertheless, the increased use of digital platforms and fintech to run business operations has heightened the risk of cyber attacks on SMEs hence making business operations post the COVID 19 pandemic extremely challenging. Research shows that 73% of small businesses lack the capability and expertise to withstand a cybersecurity attack. To that end, enterprise owners have to brace themselves to withstand the uncertainties that come with depending on digital infrastructure to run business operations.

Here are some ideas on what SMEs can do to facilitate survival in the pandemic world;

  • Make E-commerce an essential part of business operations.

Since the 2020 global lockdown, traditional shopping became difficult, and maybe even scary, so people became increasingly inclined to shop online. That means on top of the usual brick-and-mortar setting, every business now ought to embrace e-commerce as a key component of their operations. Our site builder tool is the best option for all your e-commerce needs.

  • Allocate human and financial resources to cater to cybersecurity as a priority aspect of the enterprise hence preventing cyber-attacks and ensuring business continuity. A dedicated cyber security expert will ensure that security protocols are implemented in your IT infrastructure, this way your company’s data is safe and the privacy of your users is protected.
  • Since the pandemic has also contributed to a great change in consumer behavior, companies need to widen their product ranges, invest in logistics and supply chains to ensure resilience in a crisis.
  • Use External Support.

External support is important for SMEs because it provides them with the knowledge needed to develop and implement innovations. For example, as a company, you can reach out to your local legislators to know what resources are available to help you recover from the effects of the crisis.

  • Engage on social media.

Besides being a place for keeping up with family and friends, social media has become a lifeline between businesses and their customers. Now that digital platforms have become a very important component of life, businesses must go beyond just posting creative content on their social Medan platforms, they must interact with followers. This can build and render strong online relationships with its customers.

  • Optimize business spending

A specific example of how business owners may better optimize their business during the pandemic is switching from print ads to digital ones. Investing in digital marketing can give businesses an opportunity to dramatically reduce the cost of their monthly marketing expenses, while also providing more targeted and precise reach to their ideal buyers.

  • Up-skill your staff

Wherever possible, try your best to keep your staff– they rely on you, and if you have managed a good team, they should be supporting you. You could train your existing staff on additional skills, which could make them more productive and efficient, rather than hiring more staff.

  • Establish an effective communication rhythm with your staff.

Take a morning virtual huddle with your team where you celebrate their successes from the day before, track your key numbers, identify each member’s priorities for the day, and flag areas where people are stuck and require support. This should take no more than 15 minutes every day.

In conclusion, while the pandemic came with a lot of economic uncertainities, new technologies such as Fintech have been at the forefront of ensuring business sustainability so as a business owner you need only to integrate these new technologies into your business operations so your SME can still thrive.

September 13, 2021

Working outside of a traditional office environment is on the rise and in order to successfully execute work in this new setting, you need the perfect combination of working habits and digital tools.
Below are some recommended tools and tips you can adopt;

  • Zoom Cloud meetings

Commonly shortened to Zoom, this is a proprietary video teleconferencing software program developed by Zoom Video Communications.
The free plan allows up to 100 concurrent participants, with a 40-minute time restriction. Users have the option to upgrade by subscribing to a paid plan. The highest plan supports up to 1,000 concurrent participants for meetings lasting up to 30 hours.
At Infinity Computers, we offer paid plan zoom packages suitable for your enterprise needs. Check them out here

  • Team viewer

TeamViewer is remote access and remote control computer software, allowing maintenance of computers and other devices. After the connection is established, the remote screen is visible to the user at the other endpoint. Both endpoints can send and receive files.

It is proprietary software, but does not require registration and is free of charge for non-commercial use. Companies and other commercial customers must sign up for a subscription. 

See more details for team viewer support from Infinity Computers.

  • Skype – This is good for conference calls, instant messaging with clients/workmates, or even creating low ceremony chat rooms.
  • Set up a home office

One way you can motivate yourself to effectively work remotely is by designating a workspace in your home. To make it even better, consider adding the right equipment such as an ergonomic chair, fast internet connection, headsets, and a work desk to accommodate your computer.

Also, ensure that your workspace is decluttered so that there are no immediate distractions to hinder your productivity.

  • Don’t Neglect Email

Now that you are not reporting to office premises where your client can come and find you, you have to be more creative about keeping them informed of your presence in the business world. Email newsletters is a traditional advertising method that will not go out of style and if you want to learn more, we have written a blog post explaining email marketing.

Everyone uses email. If you want to succeed as a remote worker, make sure you are always reaching out via this method. Whether it’s to sell more products, land new clients, secure funding, or just get some advice, email is often the best way to go.

  • Project management tools

Even when working remotely, it’s absolutely critical to make sure that everything tasks and projects are well managed and that everyone stays accountable for their share so that important tasks are not forgotten. In this case, project management tools save the day. They allow you to break big projects into the smallest possible building blocks and assign them out to team members with due dates and all the notes they need.

Here are a few “starter” project management tools to explore:

  1. Trello
  3. Wrike
  4. Quire

Besides the above-mentioned options, you can keep trying until you find the guidelines, processes, and tools that work best for you and your team.

June 29, 2021

New Windows 11 slated to be fully released in late 2021, is dubbed “the windows that brings you closer to the things you love”. According to the Microsoft team, this Operating system has been designed to empower you to produce and inspire you to create. Furthermore, it is presented as the platform for platform creators.

Let’s delve into the features of Windows 11 that make it worth having;

Windows 11 has a new look and feel that’s designed to be more attractive but also more user-friendly. There’s a new Start button that’s placed at the center, and pressing it can show you your recent files, docs and apps.

It also includes lots of productivity upgrades, including Snap Layouts for running multiple apps at once.

  • Windows 11 Snap Layouts, Snap Groups and docking

Windows 11 now features Snap Layouts. You can snap between multiple windows/apps on the screen. This enables you to run multiple apps at the same time. For example, you could have two apps side by side or three in columns or four in a grid, and there’s six choices in total.

If you sometimes feel a little lost after having to respond to a notification, Windows 11 includes a new Snap Groups feature in the taskbar. So you can get right back to what you were doing before you had to answer that message.

The new docking experience allows you to get back to where you were once you switch back on. If you unplug a monitor to move rooms, the windows that were on your monitor will minimize. When you go come back and then re-connect to a dock, all of your Windows will re-appear the way they were before.

  • Windows 11 widgets

Windows 11 offers a whole new selection of Widgets, which is powered by AI. These widgets can help you check your calendar at a glance, the weather, news, your to-do list, photos and more. The Widget panel can be accessed either via the dedicated Widget button that is pinned on the Taskbar, via a swipe in from the left of the display, or via the keyboard shortcut Win+W.

  • Windows 11: Better touch, pen and voice support

Windows 11 contains a number of tweaks to input. For example when it comes to touch, there’s more space between icons in the touch bar, making it easier to tap the right thing.

The onscreen keyboard is both redesigned and customizable. If you happen to use a pen or stylus to interact with your Windows 11 machine, you can expect improve haptics that sound and feel like you’re using an actual pen.

Windows 11 also features enhanced voice recognition for text input with Microsoft promising more accurate voice-to-text transcription and automatic punctuation. Voice commands are supported as well, such as “delete that” when you’re in a document.

  • Windows 11 desktops

Windows 11 now lets you personalize different desktops with their own wallpapers. So you can have a desktop for work, home, school or gaming, each with their own apps and look and feel.

  • Windows 11: New Windows Store and Android Apps

With Windows 11, Microsoft is redesigning the Microsoft Store, making it faster and easier to find the apps you’re looking for. Also Android apps will be directly available in Microsoft’s store and you can download them through Amazon Appstore.

  • Windows 11 gaming: Auto HDR

Microsoft is introducing some new features specifically aimed at improving the gaming experience in its operating system.

Specifically, Auto HDR is coming to Windows 11, bringing improved contrast and color output without requiring app makers to reconfigure their games. During the Windows 11 launch event, Microsoft showed off a split screen of Skyrim — one half of the game appeared in SDR and the other in the new Auto HDR. The Auto HDR image was much brighter and featured greater detail.

Finally, Xbox Game Pass, Microsoft’s gaming subscription service, will still be built right into Windows 11 via the Xbox app.

  • Windows Updates and energy consumption

During the live event it was also mentioned that windows updates with this OS are 40% smaller and more efficient as they run in the background. The Operating system was also talked about as one that uses less energy and therefore you can enjoy more battery life.

Overall, the Windows 11 interface is meant to bring you a sense of calm with its simple, beautiful, clean and smart menu that allows you to easily find what you need.

June 23, 2021

What is it?

Ransomware is malware that encrypts your files or stops you from using your computer until you pay money (a ransom) for them to be unlocked. If your computer is connected to a network the ransomware may also spread to other computers or storage devices on the network. Ransomware attacks are typically carried out using a Trojan disguised as a legitimate file that the user is tricked into downloading or opening when it arrives as an email attachment. Since payment is always the goal, the victim is coerced into paying for the ransomware to be removed either by supplying a program that can decrypt the files or by sending an unlock code that undoes the malware changes.

Some of the ways you can get infected by ransomware include: Visiting unsafe, suspicious, or fake websites, opening file attachments that you weren’t expecting or from people you don’t know, and opening malicious links in emails or social media posts.

Ransomware attacks can be categorized into two types;
  1. Crypto ransomware attacks (or data lockers)
    These encrypt files on a computer to prevent the victim from accessing data. The easiest way to restore data is to use a decryption key, which is what attackers offer in exchange for a ransom. Crypto ransomware typically does not encrypt all data on a device. Rather, the program silently scans the computer for valuable data and encrypts only those files. Typical targets for a crypto attack are financial information, work projects, and sensitive business files. This type of ransomware does not lock the computer. Victims can continue to use their devices even if they refuse to pay the ransom.
  2. Locker Ransomware
    Locker ransomware attacks lock down the entire computer instead of encrypting specific files. Attackers then promise to unlock the device if the victim pays the ransom. A locker attack typically allows the user to boot up the device. However, the device has limited access and enables the victim to only interact with the attacker. Attackers behind locker ransomware often use social engineering to pressure the victim into paying the ransom. Imitating tax authorities or law enforcement agencies is a common tactic.

A few examples of ransomware include;

  • Cerber – targets cloud-based Office 365 users through an elaborate phishing campaign. It’s affected millions of users so far.
  • Locky – Locky is ransomware that’s spread via spam, often as an email message that looks like an invoice. When opened, the user is instructed to enable macros in order to read it. If the user does this, the ransomware will begin encrypting files, demanding a ransom to unlock them.
  • WasteLocker – this is an example of targeted ransomware. Every attack has a custom plan to breach a specific company. Ransom messages always refer to the victim by name, and all encrypted files have the .garminwasted extension. WasteLocker encrypts data with a combination of AES and RSA algorithms. What sets this ransomware apart is that a single public RSA key encrypts files. Most other programs generate a unique public RSA key for each infection.
  • Snake, also known as Ekans, first appeared in January 2020. Unlike other ransomware targeting enterprises, Snake spreads through industrial control systems (ICS). Snake does not attack the operating system files or programs. Infected computers still boot up, but Snake prevents access to target data.

How to protect yourself from ransomware

  • Set Up a Firewall

A firewall is the first software-based line of defense against ransomware. Firewalls scan the incoming and outgoing traffic for potential risks, allowing the security team to monitor for signs of malicious payloads. Your firewall should have the ability to run deep packet inspection (DPI) to examine the data content. This capability automatically identifies packages with infected software.

  • Improve Your Email Security

Email security best practices are crucial to eliminating phishing and other social engineering traps. Your mail server should be able to;

  1. Filter out incoming emails with files that have suspicious extensions, such as .vbs and .scr.
  2. Automatically reject addresses of known spammers and malware.
  • Setup an immutable backup

operates like any data backup, but it does not allow anyone to change or delete information. This type of backup is the ideal protection against data corruption, whether malicious or accidental. Hackers cannot encrypt data even if they reach the backup storage.

You should back up your data multiple times a day, use at least two backups, and keep one instance offline. If you suffer a ransomware infection, wipe your old system, and recover the last clean backup you have on record.

  • Segment You Network

Once ransomware enters your system, the malware needs to move laterally through the network to reach target data. Network segmentation prevents intruders from moving freely between systems and devices. Ensure each subsystem in the network has: Individual security controls, strict and unique access policies, and a separate firewall and gateway.

If intruders compromise a part of your network, segmentation prevents them from reaching target data. Attackers need time to break into each segment, which would give your security team more time to identify and isolate the threat.

  • Use a Cloud Access Security Broker

If you use cloud services, a cloud access security broker (CASB) is an excellent counter to ransomware. A CASB is either an on-prem or cloud-based software that acts as an intermediary between cloud users and data.

We at Infinity Computers and Communications Company are committed to helping you implement the suggestions outlined above so you can stay ahead of hackers and avoid needless monetary losses and reputation damage in your business.

Contact us today.

May 21, 2021

Cybersecurity is the practice of defending computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks, damage, or unauthorized access. The term applies in a variety of contexts, from business to mobile computing, and can be referred to as information technology security.

Cyber-attacks are usually aimed at accessing, changing, or destroying sensitive information, extorting money from users, or even interrupting normal business processes. To secure a computer system, it is important to understand the attacks that can be made against it, and these threats can typically be classified into one of these categories below:

Backdoor – A secret method of bypassing normal authentication or security controls. They could exist either by original design or from poor configuration.

Denial-of-service attacks (DOS) – Designed to make a machine or network resource unavailable to its intended users.

Direct-access attacks – These could include; Unauthorized users gaining access to a computer, operating system modifications, installing software worms, and covert listening devices/using a wireless microphone.

Eavesdropping – using computer programs that can listen to a private computer “conversation” (communication) typically between hosts on a network.

Social engineering – This aims to convince a user to disclose secrets such as passwords, card numbers, etc., or grant physical access.

Ransomware – It is a type of malicious software designed to extort money by blocking access to files or the computer system until the ransom is paid. Paying the ransom does not guarantee that the files will be recovered or the system restored.

Malware – Software designed to gain unauthorized access or to cause damage to a computer.

The importance of cybersecurity
  • With the introduction of new technologies, the chances of cyber threats and risks are also rapidly increasing so ensuring cybersecurity is a better way to protect your computer systems and valuable data.
  • It prevents identity threats, extortion attempts, and loss of important data like medical information in hospitals.
Here are Essential ways you can ensure cybersecurity;
  • Choose strong passwords for your computer systems and programs
  • If you are a constant email user, be careful of clicking on attachments and links that are coming especially from unknown sources.
  • Contact our professionals at Infinity Computers (I3C) for cybersecurity solutions to protect you against hackers, DNS spoofing, email spamming, and mostly to ensure security on your network, as well as on the cloud.

May 6, 2021

The term “Artificial Intelligence (AI)” is often used to describe machines (or computers) that mimic “cognitive” functions that humans associate with the human mind, such as “learning” and “problem-solving”.

Every system can be considered Artificial intelligence if it involves a program doing something that would normally only rely on the intelligence of a human being.

With AI, a computer system is able to correctly interpret external data, learn from such data, and use those learnings to achieve specific goals and tasks through flexible adaptation.

How Artificial intelligence works

Artificial Intelligence is a problem-solving technology that works by following a systematic search through a range of possible actions in order to reach some predefined goal or solution. AI systems perform intelligent searches, interpret both text and images to discover patterns in complex data, and then act on those learnings. AI’s Problem-solving methods divide into special purpose and general purpose. A special-purpose method is tailor-made for a particular problem and often exploits very specific features of the situation in which the problem is embedded. On the other hand, a general-purpose method is applicable to a wide variety of problems. One general-purpose technique used in AI is means-end analysis, a step-by-step, or incremental, reduction of the difference between the current state and the final goal.

AI for Business

It is useful for companies to look at AI through the lens of business capabilities rather than technologies. Broadly speaking, AI can support three important business needs:

  • Automating business processes
  • Gaining insight through data analysis
  • Engaging with customers and employees.

Process automation.

This involves automation of digital and physical tasks, typically back-office administrative and financial activities, using robotic process automation technologies (RPA). RPA is more advanced than earlier business-process automation tools because the “robots” (that is, code on a server) act like a human inputting and consuming information from multiple IT systems. Tasks include:

  • Transferring data from e-mail and call center systems into systems of record; for example, updating customer files with address changes or service additions.
  • Replacing lost credit or ATM cards, reaching into multiple systems to update records, and handle customer communications.
  • Reconciling failures to charge for services across billing systems by extracting information from multiple document types.
  • Reading legal and contractual documents to extract provisions using natural language processing.

Cognitive insight.

Most AI systems use algorithms to detect patterns in vast volumes of data and interpret their meaning. These machine-learning applications are being used to:

  • Predict what a particular customer is likely to buy.
  • Identify credit fraud in real-time and detect insurance claims fraud.
  • Analyze warranty data to identify safety or quality problems in automobiles and other manufactured products.
  • Automate personalized targeting of digital ads.
  • Provide insurers with more accurate and detailed actuarial modeling.

Cognitive insights provided by machine learning differ from those available from traditional analytics in three ways: They are usually much more data-intensive and detailed, the models typically are trained on some part of the data set, and the models get better—that is, their ability to use new data to make predictions or put things into categories improves over time.

Cognitive insight applications are typically used to improve performance on jobs only machines can do—tasks such as programmatic ad buying that involve such high-speed data crunching and automation that they’ve long been beyond human ability—so they’re not generally a threat to human jobs.

Cognitive engagement.

This aspect of AI involves engaging employees and customers using natural language processing chatbots, intelligent agents, and machine learning. Some of the ways in which this function is expressed include;

  • Intelligent agents that offer 24/7 customer service addressing a broad and growing array of issues from password requests to technical support questions—all in the customer’s natural language.
  • Internal sites for answering employee questions on topics including IT, employee benefits, and HR policy.
  • Product and service recommendation systems for retailers that increase personalization, engagement, and sales—typically including rich language or images.
  • Health treatment recommendation systems help providers create customized care plans that take into account individual patients’ health status and previous treatments.
The Benefits AI brings to the business

Many businesses take up artificial intelligence (AI) technology to try to reduce operational costs, increase efficiency, grow revenue, and improve customer experience.

By deploying the right AI technology, your business may gain the ability to:

  • Save time and money by automating and optimizing routine processes and tasks
  • Increase productivity and operational efficiencies
  • Make faster business decisions based on outputs from cognitive technologies
  • Avoid mistakes and ‘human error’, provided that AI systems are set up properly
  • Use insight to predict customer preferences and offer them a better, personalized experience
  • Mine vast amount of data to generate quality leads and grow your customer base
  • Increase revenue by identifying and maximizing sales opportunities
  • Grow expertise by enabling analysis and offering intelligent advice and support
Article sources




April 10, 2021

Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.

CRM systems can compile this information from a range of different communication channels, including a company’s website, telephone, email, live chat, marketing materials, and social media. These systems allow businesses to learn more about their target audiences and how to best cater to their needs, thus retaining customers and driving sales growth.

Early customer relationship management was carried out by evaluating customer satisfaction using annual surveys or by frontline asking. Today technology advancements have allowed CRM processes to evolve to stand-alone and cloud-hosted systems.

Why invest in a CRM?

  • A CRM has the ability to increase customer loyalty and usage behavior as well as reduce customer complaints and the likelihood of customer defection, hence improving the economic performance of the company
  • By accumulating information across customer interactions and processing this information to discover hidden patterns, CRM applications help firms customize their offerings to suit the individual tastes of their customers.
  • CRM applications also enable firms to provide timely, accurate processing of customer orders and requests and the ongoing management of customer accounts.
  • CRM applications also help firms manage customer relationships more effectively across the stages of relationship initiation, maintenance, and termination
  • It helps everyone in a business to easily update records and to get access to the latest information hence improving accuracy and efficiency. For cloud-based systems, this task can be fulfilled at any location on any connected device.

HOW CRM works

The key features of a CRM system typically include:

  • Contact management

All the latest information about customers such as contact details and service conversations is easily available to access and update.

  • Lead management

A CRM tracks the company’s leads, allowing marketing teams to enter new leads into the system (automatically or manually) and to track and analyze data about them.

  • Sales forecasting

Forecasting reports enable salespeople to get better visibility over their pipelines, qualify leads more accurately, and see how close they are to hitting their targets. Sales managers can use reports to motivate and manage their people

  • Instant messaging between employees

Real-time instant messaging functionality makes it easier for coworkers to ask and answer each other’s queries. Managers can check in on staff in the field, and employees can ask for instant feedback or support as needed.

  • File and content sharing

Team members can upload information to a centrally stored location, and share it easily and instantly with coworkers.

  • Individualized customer experiences

You can also use a CRM to create personalized and consistent experiences for your potential customers across various marketing channels, which may help increase conversions and boost brand awareness.

Some CRM systems include:

  • Data warehouse technology

It is used to aggregate transaction information, to merge the information with CRM products, and to provide key performance indicators.

  • Opportunity management

This helps the company to manage unpredictable growth and demand, and implement a good forecasting model to integrate sales history with sales projections.

  • CRM that is available as a software as a service (SaaS)

It delivers via the internet and accessed via a web browser instead of being installed on a local computer. Businesses using the software do not purchase it, but typically pay a recurring subscription fee to the software vendor.

  • Systems for non-profit and membership-based organizations

These help track constituents, fundraising, sponsors’ demographics, membership levels, membership directories, volunteering, and communication with individuals.

With over fifteen years of experience in providing IT solutions for enterprises, Infinity computers (I3C) is your trusted partner in developing an effective CRM system for your business.

Contact us today



March 15, 2021

Human Resources (HR) software is a digital solution that combines a number of systems and processes to ensure the easy management of human resources, business processes, and data. HR software is used by businesses to automate and combine a number of HR functions, such as storing employee data, managing payroll, recruitment, employee performance management, time and attendance tracking, and tracking competency and training records.

HR Software development began during the 1970s with just a narrow scope that typically focused on a single task, such as automating the payroll process or tracking of employees’ work hours. Due to advancements in technology, today’s HR systems cover the full spectrum of tasks associated with human resources departments, including tracking and improving process efficiency, managing organizational hierarchy, tracking absence and annual leave, simplifying financial transactions, and providing reports on people data.

Benefits of HR software

The major benefit of using HR software is that the time spent on repetitive, low-impact administrative tasks is reduced and this allows HR professionals to focus on more productive responsibilities and longer-term strategic outcomes. Other benefits include;

  • Reduced errors

Not only is manual data entry time-consuming, but it’s also error-prone. Investing in robust HR technology can help make your HR processes more efficient and accurate by automating redundant tasks and integrating information system-wide. For instance, if an employee signs up for leave, that input is reflected as a deduction on his/her annual leave days without the need for manual updates.

  • Improved organization of documents and employee data

When you have all of your employees’ data securely stored on an integrated, cloud-based platform, it facilitates the process of retaining their documents properly as required by law. If you terminate or make someone inactive, you can archive their record but still have access to their information if you need it later.

  • Streamlined processes

By streamlining HR processes through automation and process improvement, you can save your organization time and money. For example, errors in payroll can be reduced and you can manage your workforce more effectively.

  • More efficient and focused recruiting efforts

If your company adds personality or skills assessments, the system can track the results. These types of tools can help your company sharpen its hiring process and make sure you’re hiring the right people for the right positions.

  • Accurate and actionable workforce analytics

By keeping your HR information in an integrated database, you’ll be able to track not just costs, but also characteristics of successful, long-term employees. Having workforce analytics readily available when you need them will also make planning easier.

Types of HR software

There are a variety of applications to meet the many workforce management needs of modern companies. The following are some of the most common types of HR software:

Human Resources Information Systems (HRIS)

A Human Resources Information System (HRIS) is a software application for the data entry, data tracking and data management needs of an HR department. Common features of HRIS software include:

  • An employee profile database where managers can easily access contact, salary and performance information
  • An employee self-service portal where employees can manage their own information, view payroll documents and request time off
  • Benefits portals where employees can enroll in and manage their healthcare benefits
  • Recruiting management tools
  • Time and attendance tracking
  • Payroll functionality
  • Learning and Development

Human Resources Management Systems (HRMS)

The term Human Resources Management System (HRMS) is often used interchangeably with HRIS. Technically speaking, an HRIS is a type of HRMS. HRMS systems offer more data analytics and forecasting options than a standard HRIS.

Human Capital Management (HCM)

Whereas HRIS and HRMS software tend to focus on the day-to-day management of employees, Human Capital Management (HCM) software typically includes more specialized tools for workforce planning and analysis. In addition to HRIS/HRMS software features, an HCM system will offer functions such as reporting and data visualization features, as well as predictive HR analytics to assist in planning for future challenges.

Employee Document Management Software

An employee document management system seamlessly manages all aspects of employee files and adds critical security and compliance functionality that is missing in most HRISs or HCMs. This software automates time-consuming paper processes, allowing HR managers to classify, file, and route documents with just the touch of a button.

Systems integrate with a company’s HRIS or HCM and store all documents in the cloud, making it easy to access files anytime, anywhere, hence maintaining centralized, audit-ready files.

Applicant Tracking Systems (ATS)

An applicant tracking system (ATS) is a type of specialized software that assists HR managers in recruiting and hiring. Large companies typically use an ATS to assist in collecting and sorting large volumes of resumes. Instead of reviewing each resume, recruiters and hiring managers can search submissions using keywords, as well as automatically filter and rank resumes using certain criteria. Additionally, an ATS can assist with job postings and track candidates throughout the hiring process.

HR Payroll Software

Payroll software automates the compensation process. These applications generate employee checks, initiate direct deposits, calculate taxes, make deductions and maintain payment records. Most programs also incorporate functions that allow management to monitor attendance, time, and pay structure.

If you are looking for an HR software solution that will help your business stay profitable in a competitive and evolving market, then Partner with us at Infinity Computers and Communications Company (I3C). We use the latest technologies to develop HR solutions that serve the needs of employees and organizations.


February 15, 2021

Financial technology, also known as Fintech, is an industry that uses technology to deliver financial services. Unlike traditional methods of delivering financial services, with Fintech, computer programs/applications and other technology are used to support and even automate banking and financial services.

The use of smartphones for mobile banking and cryptocurrency are examples of using technology to deliver financial services.

How Fintech works

When the term ‘Fintech’ first surfaced, it referred to the back-end technology systems of financial institutions like banks, including activities such as international money transfers and depositing cheques using smartphones. With time, the scope of the term broadened to include sectors like financial education, retail banking, fundraising and non-profit, and investment management.

Fintech platforms enable run-of-the-mill tasks like depositing checks, moving money among accounts, paying bills or applying for financial aid. They also encompass technically intricate concepts like peer-to-peer lending or crypto exchanges.

Businesses rely upon Fintech for payments processing, e-commerce transactions, and accounting. In the wake of the COVID-19 pandemic, more and more businesses are turning to Fintech to enable features like contactless payments or other tech-fueled transactions.

Typical Fintech Users

Business-to-Business (B2B)

Fintech is used by businesses to obtain loans, financing and other financial services through smartphones. Other cloud-based platforms and customer relationship management services provide enterprise-oriented services that allow companies to access and manage financial data, with B2B-focused cross-border payments that cater to businesses’ international transfer needs.

Business-to-Consumer (B2C)

Fintech is used in several B2C applications like PayPal, Venmo, and Apple Pay, which allow users to transfer money through the Internet.

Nigeria’s Interswitch, a leading technology-driven digital payments company, is helping to shape the payments ecosystem across the growing e-commerce sector in Africa. Interswitch offers the largest system integration in e-payment services in Nigeria, with a broader presence across Uganda, Gambia and Kenya. The platform is scalable across multiple channels (ATMs, POS and e-Commerce) as well as card types (Debit, Credit and Prepaid).

Benefits and beneficiaries

Applications of Fintech


As seen in companies like Kickstarter, Fintech allows Internet and app users to send or receive money from others on the platform. It also allows specific individuals or businesses to pool funds from a variety of sources on a single platform.


Crypto exchanges like Coin base match buyers with sellers of Bitcoin and Altcoins. Block chain and cryptocurrencies are some examples of Fintech outside traditional banking.

Mobile Payments:

In the last few years, use of mobile payment apps like Apple Pay, Alipay, and Paytm has increased exponentially. All these apps use sophisticated financial technology.


Insurtech includes everything from car insurance, to home insurance, to data protection. With Fintech, insurance services can be accessed via the internet.

Robo-Advising and Stock-Trading Apps:

Robo-advising provides algorithm-based asset management recommendations and portfolio management at a lower cost than an individual would face as compared to working with a traditional wealth manager. While some investors may still prefer the face-to-face experience when it comes to managing their wealth, many people–particularly younger people investing smaller amounts–are willing to experiment with robo-advisory.

Quick money transfers:

Fintech helps expedite processes that once took days, weeks or even months, like requesting a credit score report or sending an international money transfer. Platforms like Upstart and TransferWise accomplish these tasks in a fraction of the time.

I3C offers a full complement of information technology products and services inclusive of Fintech Solutions which we have successfully implemented for government agencies, corporate clients and private sector players in Uganda and the wider East Africa sub-region and beyond.

Article sources


January 7, 2021

Closed-circuit television (CCTV), also known as video surveillance, is the use of video cameras to transmit a signal to a specific place, on a limited set of monitors. Such systems are mostly used for surveillance in areas that require additional security or ongoing monitoring. The name closed-circuit translates from the fact that all elements from the cameras to the recording devices are directly connected in order to keep the video from being broadcast over public airwaves.

The technology could only be used to observe live footage, but it quickly developed into a recording system that allowed users to both view and preserve data hence making it the ultimate security technology.

Benefits and beneficiaries

Crime prevention

Studies show that CCTV reduces crime by 24-28% in public streets. CCTV can be helpful in decreasing unruly behavior in massive gatherings and theft in supermarkets/mass merchant stores. Furthermore, CCTV has played a crucial role in tracing the movements of suspects or victims and is widely regarded by anti-terrorist officers as a fundamental tool in tracking terrorist suspects. When placed in homes, CCTV cameras are an effective deterrent to potential intruders as it increases the risk of identification through the camera footage.


CCTV footage can also help to identify criminals and can be used as evidence in criminal investigations. Whether for anti-social behavior near your property or a full-on break-In, a major benefit of having CCTV at home is that offenders are more likely to be identified, caught, and brought to justice. Modern CCTV systems can be monitored through mobile phone apps which allows people to view live footage of their house from anywhere they have internet coverage.

Traffic flow monitoring

Many cities and motorway networks have extensive traffic-monitoring systems, using CCTV to detect congestion, notice accidents, and automatically read number plates of vehicles entering the road. Footage from road CCTV systems can help traffic police to notice road safety offenders.

Sporting events

Sporting events can use CCTV inside the venue for fans to see the action while they are away from their seats. The cameras send the feed to a central control center where a producer selects feeds to send to the television monitors that fans can view. CCTV monitors for viewing the event by attendees are often placed in lounges, hallways, and restrooms.

Business surveillance

Organizations can use CCTV to monitor the actions of workers. This helps to track the actions of workers, especially when they are making critical financial transactions, such as correcting or canceling a sale, withdrawing money, or altering personal information as well as employees’ reporting to work among others.

How CCTV technology works

A CCTV system consists of a camera, monitor, and a recorder. The camera picks up the images, which are then transmitted to a recording device and then a monitor. CCTV security camera systems are categorized into Analog and IP(digital) systems.

With analog surveillance systems, your standard analog camera is connected to a digital video recorder (DVR) via transmission cables. The DVR receives the video from the camera, compresses it, and then stores it on a hard drive for either live viewing or later viewing. This setup also allows you to transport the video over the internet for remote viewing. The DVR is used to compress, convert, store, and stream the video.

In an IP configuration, the camera itself does the compressing and converting of the video and it is streamed directly to someone’s computer over an internet connection.

Some types of CCTV cameras include;
  • Bullet cameras

They are the go-to solution for basic surveillance needs. Their fixed mounting makes them instantly recognizable hence sending a strong message about surveillance, making them good for deterrence.

  • Night Vision, Infrared (IR) CCTV Cameras

They are used for surveillance of areas where ambient lighting cannot always be maintained. Night Vision CCTV cameras are equipped with their own LEDs, typically in the IR spectrum, which can be used to illuminate the camera’s immediate environment.

  • Single-lens Cameras

These are fixed lens cameras that can be used for small and medium distance, budget-efficient surveillance.

  • Audio Cameras

Unlike the traditional video-only CCTV cameras, these are audio-enabled CCTV cameras, some of which have speakers and can relay your voice. These are called two-way audio CCTV cameras. They can allow security personnel to speak to an individual who is seeking permission to access the premises without face to face interaction.

  • Facial Recognition Cameras

These are equipped with the ability to match faces in a picture against a set of known faces in a database. They can be used for example in scenarios where it is necessary to recognize people that have been banned from an organization’s premises

  • Wire-free IP Cameras

These typically use Wi-Fi for data connectivity, and batteries or solar power modules as power sources. They are useful for outdoor surveillance, especially in places where running power cables is inconvenient, such as back or front yards.

I3C team deploying OSP fiber for a CCTV network

In CCTV technology, the main investment is at the network deployment stage, and thereafter you just carry out routine maintenance of CCTV cameras hence making the cost of security affordable not just for cities but also for homeowners in any given location.
With four years’ experience in the rollout of safe-city (metropolitan CCTV networks) solutions, Infinity Computers and communications company (I3C) is a regional leader in providing public safety technology.

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