Managed IT Support

Managed IT Support

A managed support contract can help you to control costs, improve employee productivity and grow your business

Whether you feel that your organisation isn’t large enough for your own internal IT department, or you just want to take away managing your IT infrastructure, a managed support contract from i3c is the answer.

Using service level agreements (SLA’s), we offer a series of guarantees of what a customer can expect in terms of standard response times and on-going system monitoring.

Whatever your organisation needs, we have the experience and expertise to deliver a full range of on-demand IT support and managed services to businesses, large and small. Our managed IT support services include;

  • Data backup and storage
  • Onsite and remote IT support
  • Security management (virus/spyware detection, blocking, and removal)
  • Software-as-a-Service
  • Network monitoring and management
  • Server monitoring and management

Whilst we try to fix all issues remotely, some support problems may require an on-site visit to reach a resolution. Unlike many other IT support companies, we don’t apply any additional charges or travel costs for engineer call outs.

All support, be it onsite, by telephone or remote access is included within a fixed monthly fee, meaning you’ll never receive any unexpected bills from us.

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