Managed IT Support

Managed IT Support

A managed support contract can help you to control costs, improve employee productivity and grow your business

Whether you feel that your organisation isn’t large enough for your own internal IT department, or you just want to take away managing your IT infrastructure, a managed support contract from i3c is the answer.

Using service level agreements (SLA’s), we offer a series of guarantees of what a customer can expect in terms of standard response times and on-going system monitoring.

Whatever your organisation needs, we have the experience and expertise to deliver a full range of on-demand IT support and managed services to businesses, large and small. Our managed IT support services include;

  • Data storage and backup

We have a team of experts who are up to date with the latest technologies for backup, recovery and storage that can handle your data management needs so that your staff can focus on other aspects of your business

  • Onsite and remote IT support

With our highly skilled IT staff, we offer excellent support to help your company have an efficient computing system. We take charge of all software and hardware installations as well as network monitoring.

  • Security management

Information security is an essential component of business function and we at infinity computers and communication company cater to that through a wide range of services including managed anti malware, anti-virus, and data Recovery

  • Software-as-a-Service

We provide software from third party developers, our partners including IBM and zoom as well as help with installation of all updates and security patches both remotely and onsite.

Whilst we try to fix all issues remotely, some support problems may require an on-site visit to reach a resolution. Unlike many other IT support companies, we don’t apply any additional charges or travel costs for engineer call outs.

All support, be it onsite, by telephone or remote access is included within a fixed monthly fee, meaning you’ll never receive any unexpected bills from us.

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