With the breakout of the COVID-19 pandemic came new lifestyle practices and one of those was people growing so used to online bookings and reservations of services as well as delivery of products. Post-pandemic, it is already expected that restaurants and food businesses have adapted to a way of incorporating online and digital solutions into their operations. In general, reservation helps your customers make dining reservations and on your end, it helps you to better control the flow of diners or guests in your establishment.
Let us discuss some of the benefits of a restaurant reservation system;
Through a business website, your customers can now find your restaurant online. When an online restaurant reservation system is integrated into your business website, your customers have the option to make a reservation without having to make a call or physically head to your restaurant. Instead, they only have to go to your website and make the necessary reservations, including which food they will eat, how many will be joining their party, and even what time they will walk in.
Since you manage reservations online, your waitlist has now become virtual and hence allows your customers to add themselves to your virtual waitlist. As such, they can wait for their reservations wherever they are. They can do it at home, in the office, or while grocery shopping. For this reason, a virtual waitlist can drive sales and customer retention. Moreover, you can now remove long queues outside your establishment.
Floor plan management
Another benefit of having a restaurant reservation system is being able to monitor your restaurant’s capacity better. So, you can now accurately monitor your restaurant’s capacity by ensuring that you handle overbooking and do not exceed the allowed seating capacity. The reservation system also limits the number of guests that can make reservations at a given time. Then, when a party arrives or leaves, the reservation system updates you on the available number of tables.
Custom reservation notes
You can also use the restaurant reservation system to capture your customers’ personal notes such as details on food allergies and with their feedback, you can package their food to exclude what they do not like as well as improve your restaurant’s products and services.
If you’re looking for a system that can help you better manage your restaurant/ hotel, Infinity Computers is your trusted partner. Contact us today